How Can We Help You?
Get the support you need to make the most of ProDigiChat. Our team is here to help you succeed.
Support Resources
Choose the support option that works best for you
Knowledge Base
Browse our comprehensive guides and tutorials to get the most out of ProDigiChat.
- Getting Started Guide
- Campaign Setup Tutorial
- API Documentation
- Best Practices
- Troubleshooting Common Issues
Live Chat Support
Get instant help from our support team through live chat during business hours.
- Available 9 AM - 6 PM EST
- Average response time: 2 minutes
- Priority support for paid plans
- Screen sharing capabilities
- Multi-language support
Email Support
Send us detailed questions and receive comprehensive responses from our experts.
- Response within 24 hours
- Detailed troubleshooting
- Attachment support
- Ticket tracking system
- Escalation to senior team
Video Tutorials
Watch step-by-step video guides to master ProDigiChat features and workflows.
- Platform overview
- Advanced features walkthrough
- Integration setup guides
- Campaign optimization tips
- Regularly updated content
Frequently Asked Questions
Quick answers to common questions about ProDigiChat
How do I get started with ProDigiChat?
Getting started is easy! Sign up for a free account, complete the onboarding process, connect your WhatsApp Business API, and start creating your first campaign.
What is WhatsApp Business API and how do I get it?
WhatsApp Business API is the official API for businesses to communicate with customers at scale. You can apply through Meta's Business Manager or use our guided setup process.
Can I import my existing contacts?
Yes! You can import contacts via CSV file, connect your CRM, or manually add them. We support various contact management features including segmentation and tagging.
What are the messaging limits?
Free plan: 100 messages/day, Startup: 5,000 messages/day, Enterprise: Unlimited. All plans comply with WhatsApp's rate limits and policies.
Is my data secure?
Absolutely! We use AES-256 encryption, are SOC 2 Type II compliant, and follow GDPR regulations. Your data and customer communications are fully protected.
Can I integrate with other tools?
Yes! We offer integrations with popular CRMs, e-commerce platforms, and marketing tools. Check our integrations page for the full list.
Get in Touch
Choose your preferred way to reach our support team
Additional Resources
Explore more ways to learn and get help
Documentation
Detailed API docs and guides
Video Library
Step-by-step video tutorials
Community
Connect with other users
Blog
Tips and best practices
Still Need Help?
Our dedicated support team is ready to assist you with any questions or challenges.